Last updated: September 2026
This Refund Policy applies to one-time Analysis Credit packs purchased through Jev Fit + Builder via PayPal. There are no subscriptions, recurring charges, or auto-renewals. This policy does not affect your statutory rights as a consumer.
If you purchase a credit pack and have not used any credits from that pack, you can request a full refund within 24 hours of purchase. To request a refund, email support@jevmodel.co with your account email and PayPal order or transaction ID. Refunds are processed manually.
Credit packs where one or more credits have been used are not eligible for an automatic refund. If you have used some credits and believe there are exceptional circumstances, contact us and we will review your case individually.
Email support@jevmodel.co with the following information: (a) your account email, (b) the PayPal order ID or transaction ID, (c) a brief reason for the refund request. A human will review your request and respond. We do not send automated emails.
Refunds are processed manually and typically take 3-5 business days after approval. The refund will be issued to the original payment method (PayPal). Processing times may vary depending on your bank or PayPal.
When a refund is approved, the remaining credits from the refunded pack will be removed from your account. If you have already used some credits, those are not recoverable. The refund amount covers only the unused portion.
If you believe there is an error with a charge, please contact us at support@jevmodel.co before initiating a chargeback with PayPal or your bank. We will work to resolve the issue promptly. Unauthorized chargebacks may result in account suspension.
If you are a consumer in the European Economic Area (EEA) or the United Kingdom, you may have additional statutory withdrawal rights under local law. This policy does not affect those rights. Specific EEA/UK withdrawal wording is pending confirmation.
For any refund-related questions, email support@jevmodel.co. Include your account email and PayPal order or transaction ID. A human will respond — we do not send automated emails.
Refund questions? Email support@jevmodel.co with your account email and PayPal order ID.